DELIVERY
The Grandezza brand is an exclusively online retailer and does not have a physical retail store. Deliveries are door to door, and therefore sent to the address supplied by the purchaser. If the purchaser is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign a receipt of acceptance e.g. staff.
Grandezza cannot deliver to P.O. Boxes.
Should you wish to find out more about our products, please feel free to contact us.
International deliveries will be quoted for individually according to parcel destination, and volumetric weight. GRANDEZZA takes no responsibility for the parcel once it leaves South Africa. International customs charges will be billed to the purchaser, and these are not included in the international delivery quote. It is up to the purchaser to seek advice from customs of their own country for this cost.
SHIPPING
All South African orders are shipped using our trusted and reliable local courier service. This is a registered freight service, where you can track your order online. You (the purchaser) will be required to sign for delivery. Because of this, we recommend that you provide a daytime address where someone will be available to sign between 9am and 5pm.
*INTERNATIONAL DELIVERY CHARGE does not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the purchaser. To comply with South African export regulations, we will declare the exact value of all product(s) ordered. We are also prohibited from marking an international order as a “gift”, even if the order is placed with the purpose of sending it to a recipient as a gift. For further information, please call your local customs offices to get further details regarding customs/duties/charges applicable.
OWNERSHIP & RISK
Please be attentive that once your product passes to you upon delivery at your own specified delivery address, the ownership and risk of the product is also passed to you (the customer). We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is undamaged when receiving your purchase.
